On a Windows computer
- Phone us and say you need help on your screen.
- Download RC Worker Help
Open the file when it has downloaded. There is nothing to install. If Windows asks, click Run or Yes.
- Read us the ID number. It is under Your Desktop in the window that opens (9 or 10 digits).
- When we connect, a box pops up on your screen. Click Accept.
- To stop at any time, click Disconnect or close the window.
Is it safe?
Yes. The connection is encrypted from end to end and goes only through our own server.
We can see your screen only while this program is open, and only after you click Accept.
When you close it, we cannot connect again.
Other devices
iPhone
- Call us on FaceTime.
- Tap the screen with a finger to show the buttons, then tap Share (the rectangle with a person) and Share My Screen.
- On iOS 18 or newer we can ask to control your screen. Tap Allow only if you want us to.
Mac
- Download: Mac with Apple chip (M1 or newer)Mac with Intel
Not sure? Apple menu > About This Mac shows "Chip: Apple" or "Processor: Intel".
- Open the file and drag the app into Applications, then open it.
- Click the ⋮ next to your ID > ID/Relay Server. Type ID Server:
help.jobrreadyrto.com.au and Key: puu3VqTWLhxuCpm8t002QUtOtRU4UZbBIsYvOxHQjpk=, then OK.
- When the Mac asks, allow Screen Recording and Accessibility for it in System Settings.
- Phone us and read us your ID. Click Accept when we connect.
Android phone or tablet
- Install RustDesk Remote Desktop from Google Play (this is the program RC Worker Help uses).
- Open it, tap Settings > ID/Relay server. Type ID server:
help.jobrreadyrto.com.au and Key: puu3VqTWLhxuCpm8t002QUtOtRU4UZbBIsYvOxHQjpk=, then OK.
- Go to Share screen, tap Start service and allow what the phone asks.
- Phone us and read us your ID. Tap Accept when we connect.
RC Worker Help uses RustDesk, a well-known remote help program, set up to work only with our server.